Refund policy
All sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.
You can always contact us for any return question at primehumanlabs@gmail.com.
Damaged or Defective Products
Refunds or replacements will only be issued if you receive a damaged or defective product.
To be eligible:
- You must notify us within 48 hours of delivery
- Provide clear photo/video evidence of the damaged product and packaging
- The product must be unused and in its original condition
Once your claim is reviewed and approved, we will offer either:
- A replacement, or
- A refund, at our discretion
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at primehumanlabs@gmail.com.