Shipping policy

Order Processing

• All orders are processed within 1–3 business days
• Orders are not processed or shipped on Sundays or public holidays
• Once your order is processed, you will receive a confirmation and tracking details

Shipping Time

• Estimated delivery time: 8-12 business days across India
• Delivery timelines may vary depending on your location and courier service availability

Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout
• We may offer free shipping promotions from time to time

Order Tracking

• Once your order is shipped, a tracking link will be shared via email or SMS
• Customers are responsible for tracking their shipments and being available to receive them

Delays

• While we strive to deliver within the estimated timeframe, delays may occur due to:
  • High order volume
  • Courier issues
  • Weather or unforeseen circumstances
• Prime Human Labs is not liable for delays once the order has been handed over to the courier

Incorrect Address

• Customers must ensure that the shipping details are accurate
• We are not responsible for orders delivered to incorrect addresses provided by the customer

Failed Delivery Attempts

• If delivery fails due to customer unavailability or incorrect details, re-shipping may incur additional charges

Damaged or Lost Shipments

• If your order arrives damaged, please refer to our Refund Policy
• In case of lost shipments, please contact us and we will assist in resolving the issue with the courier